Welcome to Hong Kong LIXINLIXIN Limited
, your premier online destination for high-quality decorative vases. By accessing or purchasing from our website, you agree to comply with and be bound by the following Terms of Service. Please read them carefully. If you do not agree with any part of these terms, please refrain from using our services.
1. Refund Policy
At Hong Kong LIXINLIXIN Limited , we aim to provide the best shopping experience for our customers. If you are not completely satisfied with your purchase, we offer a 14-day no-questions-asked refund policy under the following conditions:
14-Day No-Reason Return Window: You may request a refund within 14 days of receiving your order.
Item Condition Requirements: Vases must be unused, in their original packaging, and include all accompanying accessories (e.g., decorative elements, tags, boxes).
Return Shipping Responsibility: Customers are responsible for return shipping costs unless the return is due to a defect or shipping error caused by Hong Kong LIXINLIXIN Limited .
Refund Processing Time:
- Standard Refunds (Non-PayPal): Refunds will be processed within 14 business days after we receive and inspect the returned item.
- PayPal Refunds: Due to PayPal’s processing policies, refunds may take at least 14 days and, in some regions, up to 30 days (as required by local laws).
Exceptions to Refund Policy:
- Final Sale Items: Certain discounted or promotional vases may be marked as “Final Sale” and are non-refundable.
- Customized or Special Orders: Vases made to specific requests (e.g., custom sizes, colors, engravings) are non-returnable.
- Damaged or Misused Items: We cannot accept returns for vases that show signs of use, damage, or mishandling by the customer.
For refund requests, please contact our customer service team at [email protected] or 852 28568679 .
2. Governing Law
These Terms of Service are governed by and construed in accordance with the laws of Hong Kong Special Administrative Region (SAR). Any disputes arising from or related to your purchase will be subject to the exclusive jurisdiction of the courts in Hong Kong.
By using our website, you agree to submit to the jurisdiction of Hong Kong courts for any legal proceedings.
3. Additional Terms & Conditions
Order Acceptance & Fulfillment:
- We reserve the right to refuse or cancel any order due to pricing errors, stock availability, or suspected fraud.
- Orders are processed and shipped within [X] business days (unless otherwise specified).
Pricing & Payment:
- All prices are listed in [Currency, e.g., USD/HKD] and include applicable taxes (unless stated otherwise).
- We accept PayPal, credit/debit cards, and other secure payment methods.
Shipping & Delivery:
- Shipping times and fees vary by location. Please refer to our Shipping Policy for full details.
- We are not liable for delays caused by shipping carriers or unforeseen circumstances such as natural disasters or customs inspections.
Product Information:
- We make every effort to display accurate product images, descriptions, and specifications. However, slight variations in color, size, or texture may occur due to monitor settings, photography lighting, or the handmade nature of certain vases.
Limitation of Liability:
- Hong Kong LIXINLIXIN Limited is not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products.
- Our liability for any defective or damaged product is limited to replacement or refund as described in our Refund Policy.
4. Contact Us
If you have any questions or concerns regarding our Terms of Service, please reach out to us:
Email: [email protected]
Phone: 852 28568679
Address: Flat 2502C, 25/F, 148 Electric Road, North Point, Hong Kong
Thank you for choosing Hong Kong LIXINLIXIN Limited . We appreciate your business and are committed to providing you with exceptional service and beautiful, high-quality vases for your home or gift-giving needs.