Welcome to Hong Kong LIXINLIXIN Limited , your premier online destination for high-quality vases. By accessing or purchasing from our website, you agree to comply with and be bound by the following Refund and Returns Policy. Please read it carefully. If you do not agree with any part of these terms, please refrain from using our services.
1. 14-Day No-Reason Return Policy
At Hong Kong LIXINLIXIN Limited , we want you to be completely satisfied with your purchase. That’s why we offer a 14-day no-questions-asked return policy for all unused and undamaged vases.
Eligibility:
- Items must be returned within 14 days of receiving your order.
- Vases must be unused, in their original packaging, and include all original accessories (tags, boxes, protective materials, etc.).
- Final sale items (clearly marked as such) are not eligible for return.
How to Initiate a Return:
Contact our customer service team at [email protected]
or 852 28568679
to obtain a Return Authorization Number (RAN).
Ship the item(s) back using your preferred carrier (see Section 3 for shipping details).
2. Refund Processing Time
We strive to process refunds as quickly as possible, but please note the following timelines:
Standard Refunds (Non-PayPal Payments):
Refunds will be processed within 14 business days after we receive and inspect the returned item.
PayPal Refunds:
Due to PayPal’s processing policies, refunds may take at least 14 days, and in some regions, up to 30 days (as required by local laws).
For more details, please refer to PayPal’s official policy:
https://www.paypal.com/privacy
Please allow additional time for bank processing if you paid via credit/debit card.
3. Return Shipping Costs
To ensure a fair return policy for all customers, return shipping costs are the responsibility of the buyer.
Shipping Method:
You may use any carrier of your choice, but we recommend choosing a trackable shipping service for your protection, especially for fragile items such as vases.
Return Label:
While we do not provide prepaid return labels, we can assist with return shipping instructions upon request.
Refund Exclusion:
Return shipping fees will not be refunded unless the return is due to a defect or shipping error on our part.
4. PayPal Refund Policy (Special Cases)
For orders paid via PayPal, please note the following additional conditions:
Standard PayPal Refunds:
Refunds are typically processed within 14 business days after we receive the returned item.
Regional Legal Requirements:
In some jurisdictions, local laws require PayPal refunds to be processed within 30 days. We comply with these regulations to ensure legal adherence.
PayPal Dispute Resolution:
If you encounter any issues with your refund, you may open a dispute through your PayPal account. We will cooperate fully to resolve the matter promptly.
5. Refund Process Step-by-Step
To ensure a smooth refund experience, please follow these steps:
Step 1: Contact Customer Service
Reach out to us at [email protected]
or 852 28568679
within 14 days of receiving your order.
Provide your order number and reason for return.
Step 2: Obtain Return Authorization (RAN)
Our team will issue a Return Authorization Number (RAN) and provide return shipping instructions.
Step 3: Ship the Item Back
- Pack the vase securely in its original packaging (or equivalent protective packaging).
- Include all original accessories (tags, boxes, protective padding, etc.).
- Ship the item(s) back using your preferred carrier.
Step 4: Inspection & Refund Processing
Once we receive your return, we will inspect the item(s) to ensure they meet our return policy conditions.
If approved, we will process the refund within 14 business days (or up to 30 days for PayPal, depending on local laws).
Step 5: Refund Confirmation
You will receive an email confirmation once the refund is processed.
Please allow additional time for the funds to reflect in your account (depending on your payment method and bank).
6. Governing Law & Dispute Resolution
These return and refund policies are governed by the laws of the Hong Kong Special Administrative Region (SAR).
Any disputes arising from or related to your purchase will be subject to the exclusive jurisdiction of the courts in Hong Kong.
7. Contact Us
If you have any questions or concerns about our return policy, refund process, or any other aspect of your purchase, please contact us at:
- Email: [email protected]
- Phone: 852 28568679
- Address: Flat 2502C, 25/F, 148 Electric Road, North Point, Hong Kong
Thank you for choosing Hong Kong LIXINLIXIN Limited . We are committed to providing you with exceptional service and ensuring a smooth, secure shopping experience.